Korean product online market – Areumia

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Frequently asked questions

We will process and arrange delivery of your order within 3 to 5 working days, and the delivery time is subject to the delivery time of Post office EMS. The following is the reference delivery time:

*Once your order is confirmed, it will be purchased in Korea and shipped to Hong Kong.

Hong Kong: 3-5 working days

Please note:
- Shipping charged at checkout (if applicable)
- In the case of a free shipping offer, the shipping fee will be displayed as "0"

*Delivery time will be affected by factors such as shipping arrangements, weather and local holidays or festivals such as Christmas, Chinese New Year, Easter, etc. The actual time is subject to the delivery time limit of the transportation company. Areumia is not responsible for the delays caused by it.

Please refer to AREUMIA Shipping Policy for details.

Shipping policy

If you need to modify the delivery address, please contact customer service as soon as possible before the order is shipped, and provide the new address.

Contact Customer Service(click)

Sorry, we do not support SF Stores.

However, Hong Kong Post smart lockers are available.

The normal latest delivery time of Hong Kong Post is 19:00 of the day, and 18:00 for outlying islands. In special circumstances, you can call Hong Kong Post to make an appointment.

Hong Kong Post

- 24-Hour Automated: 2921-2560

for the Track & Trace system.

- General Enquiries: 2921-2222

Monday to Friday 09:00 - 19:00
Saturday 09:00 - 17:00

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our website accepts the following payment methods:
Paypal (Master, Visa, WeChat Pay, Alipay Preparing in progress)

Once your order has been submitted, you will receive a confirmation email letting you know your order has been accepted. If you have not received the email notification after submitting the order, you can also check the status of your order through "My Account" or contact us for inquiries.

Contact Customer Service(click)

You can cancel your order within 6 hours of placing it. Please contact us. Exchanges and refunds are not possible after receiving the product. Please email cs@areumia.com
*Please send me your order number, registered name and phone number

Please contact a customer service representative as soon as possible for assistance.

Contact Customer Service(click)

In the rare event that a product in the shopping cart is sold out after the order has been confirmed, we will contact you to inform you that the product is sold out. Other products in your order will be shipped as usual, but the payment for the related sold out products will be refunded. If you have any product-related inquiries, please email us at cs@areumia.com

If you find any problem with the product, please email us at cs@areumia.com with the order number, registered name and phone number within 7 working days of the delivery date to follow up.

Exchanges and refunds are not possible for products that have been opened or for simple changes of mind.